Next to research, knowledge transfer through consultancy work represents another main pillar of work at FORBA. Consultancy activities on the implementation, adaptation and design of information and communication systems not only place special emphasis on technical aspects but also on organisational and human-centric factors. FORBA has almost 20 years of experience in advising staff representatives and employees on the evaluation and design of information and communication technologies. The institute not only favours a participatory approach within the enterprise but also a holistic approach to project management.